Terms, Payment and Delivery

Thank you for visiting our website.  Please read the Terms, Payment and Delivery conditions of this website carefully as by visiting and using this website, you acknowledge that you have read, understood and agree to be bound by its terms and conditions.

This website is operated and managed by Forestville Hockey Club (ABN 51 397 667 696). We are based in Adelaide, South Australia, Australia.

Payment

Payment is to be finalised within 2 business days from placing your order. If payment is not received within 2 business days, we will contact you. Your order will be cancelled if payment is not received 2 business days after initial contact.

You can make your payments securely via Paypal with Visa, Mastercard or directly from your Paypal balance.

Payment will be cleared automatically once an order has been placed at the checkout.

Once payment has been received, your item(s) will be ordered with the manufacturer as per the date indicated by a Forestville Hockey Club member. Orders may take up to 8 weeks to be completed, as is dependant on the supplier. If you need your items shipped to a different address please let us know at the time of purchase. Pick-up is available in Adelaide, South Australia. We will contact you to let you know of item location once goods are received.

Australian orders are sent via Australia Post. Please note the delivery times are based on business days (Monday – Friday excluding public holidays). Postage rates are based on Australia Post standard shipping rates. Forestville Hockey Club shipping rates, as listed below.

Local Pickup

Local pickup is available from Forestville Hockey Club, Millswood, South Australia. Pickup location could differ per order, but you will be contacted if different pickup address is required.

Standard Delivery

Small items $8.50
Medium items $13.80
Large items $17.60

Delivery times are usually 3-5 business days from the time of when the item was dispatched.

Whilst most standard orders are received within 3-5 days, delivery times cannot be guaranteed. Please allow up to 10 business days for standard delivery, depending upon the time of purchase, when the item was dispatched and your delivery address.

If you wish to send your items via registered post, please contact us.

Lost Mail

Forestville Hockey Club holds no responsibility for items lost in the mail. However, we will do our best to track your item using Australia Post’s tracking service. Unfortunately we are unable to cover the costs of any mail that may end up being lost in transit.

If you have any other questions about payment and delivery, please don’t hesitate to contact us.

Refunds & Exchanges

Forestville Hockey Club is happy to refund any items if your goods have been damaged in transit, or are faulty. Unfortunately we cannot accept returns if you change your mind. Please contact us with a description and photo of the damage before you return any items. If Forestville Hockey Club is satisfied that the fault occurred prior to the item being delivered to you, we are happy to refund your order or place another order with the same item. Please advise us within 7 business days of receipt of the item you have purchased that you require a replacement item.

Please check your items sizing carefully before purchase. Unfortunately Forestville Hockey Club cannot replace the item if it does not fit. We order what is required and therefore do not hold any stock. We will do our best to find a purchaser for your item. All items returned (to be re-sold) must be in original condition. Please advise us within 7 business days of receipt of the item you have purchased an item that doesn’t fit.

Copyright

Forestville Hockey Club own all the intellectual property rights in the website and material on the website. This includes all content in this website, including words, products, website design and photos.

These items can be viewed, downloaded and printed from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not republish material from this website (including republication on another website); sell, rent or sub-license material from the website; show any material from the website in public; reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose.

Disclaimer

Whilst every effort has been made to ensure the information contained within this website is correct, Forestville Hockey Club makes no warranty as the accuracy, comprehensiveness, or correctness of the information.

We have done our best to display information as accurately as possible. However, because you are viewing the products on a screen, Forestville Hockey Club cannot guarantee that the display of size, colour and material is accurate.

Prices of goods and services, and delivery costs are current at the time of display. These prices are subject to variation without notice.

Mailing List

As a condition of joining our mailing list, you consent to Forestville Hockey Club sending you promotional emails, which includes membership information, sponsorship promotion & offers and information about Forestville Hockey Club.

You can unsubscribe from our email list and receiving emails anytime by simply clicking the unsubscribe button on our emails. You can also contact us directly, and we will remove your name from the list as soon as possible.

Email addresses are collected and used for internal purposes only, and we will not disclose your information to third parties.

Contact Us

If you have any questions or queries in relation to this website or these Terms and Conditions, please contact us.